Anonymous Worker Feedback Through Texting
Workers use text messages to provide anonymous answers to surveys that measure the quality of their working conditions. Unlike in-person interviews where workers can be coached, with mobile, workers can respond outside the workplace, at a time that’s convenient for them. Right now, workers in 16 countries use Labor Link to access information that improves their lives and their communities. Over 300,000 workers have been reached so far, capturing over a million data points on workplace safety, working hours, sexual harassment and related topics. Companies are able to use this feedback to align their business practices with worker needs. In this age of transparency, companies know that the only way to avoid reputational damage from poor supply chain working conditions is to measurably improve conditions.